I booked a flight from NYC to Rome and purchased tickets to the AS Roma game on 28 May 2017 three months in advance.5 days before the game they emailed me and told the tickets I paid for were no longer available.
Of course there seems to be no way to get a hold of them via email or phone. This is not acceptable, besides a refund they need to reimbursement for the added expense of buying tickets so late. I demand a response to my inquiry and I demand tickets to the game for me and my son. What is the number to the better business bureau where I can report your unsavory actions?
I have attached what the new price I was forced to pay.
and the email from Viagogo, saying that they were sorry, nothing else.Sorry doesn't satisfy me.
Review about: Viagogo Italy As Roma Vs Genoa Soccer Ticket.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $518.
Preferred solution: Full refund.
I didn't like: No customer service, Scammers.