Viagogo Italy - Didn't Deliver the Tickets

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I booked a flight from NYC to Rome and purchased tickets to the AS Roma game on 28 May 2017 three months in advance. 5 days before the game they emailed me and told the tickets I paid for were no longer available.

Of course there seems to be no way to get a hold of them via email or phone. This is not acceptable, besides a refund they need to reimbursement for the added expense of buying tickets so late. I demand a response to my inquiry and I demand tickets to the game for me and my son. What is the number to the better business bureau where I can report your unsavory actions?

I have attached what the new price I was forced to pay.

and the email from Viagogo, saying that they were sorry, nothing else. Sorry doesn't satisfy me.

Product or Service Mentioned: Viagogo Italy As Roma Vs Genoa Soccer Ticket.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $518.

Preferred solution: Full refund.

I didn't like: No customer service, Scammers.

Company wrote 0 private or public responses to the review from May 23, 2017.

Viagogo Italy - Simple Review #1485767148

0 comments
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

I purchased 2 tickets for the 1975 concert in Milan for Feb 2017. Subsequently cancelled and I have been given 72 hours to apply for a reimbursement with no details of how, no address, no operative telephone numbers.

They are not replying to emails nor MMS.

I have been swindled out of €177!!! I am disgustef snd will ensure that everyone on social media hear about this.

Product or Service Mentioned: Viagogo Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Jan 30, 2017.

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